Terms of Service

1. Acceptance of Terms

By accessing our website at bloomandpetal.com, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these terms, please do not use our services.

These terms apply to all visitors, users, customers, and others who access or use our services.

2. Eligibility

You must be at least 18 years old to place an order or use our services. By using our services, you represent and warrant that:

• You are at least 18 years of age
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate and truthful
• You will comply with all applicable laws and regulations

3. Orders and Payment

3.1 Placing Orders

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Prices are in USD and subject to change without notice
• Product images are for illustrative purposes; actual arrangements may vary
• Seasonal availability may affect flower selection

3.2 Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, PayPal, and other specified payment methods
• All prices include applicable taxes unless otherwise stated
• Delivery fees are calculated at checkout based on location
• Payment information is processed securely through encrypted connections

3.3 Order Confirmation

You will receive an email confirmation once your order is processed. This confirmation does not constitute acceptance of your order. We reserve the right to cancel orders due to product unavailability, pricing errors, or other issues.

4. Delivery Policy

Delivery Guidelines

• Recipient must be available to accept delivery
• If recipient is unavailable, delivery may be left in a safe location
• We are not responsible for arrangements left at unattended addresses
• Delivery times are estimates and not guaranteed
• Weather or other unforeseen circumstances may delay delivery
• Signature may be required for high-value orders

5. Cancellation and Refund Policy

Refund Policy

• Refunds processed to original payment method within 5-7 business days
• Quality issues must be reported within 24 hours of delivery
• Photo evidence may be required for quality claims
• We offer replacement or refund for verified quality issues
• Perishable nature of flowers means no refunds for natural wilting after delivery

6. Product Quality and Substitutions

We take pride in delivering fresh, beautiful flowers. However, due to the seasonal and perishable nature of flowers:

• Flower availability may vary by season and supply
• We reserve the right to substitute flowers of equal or greater value
• Substitutions maintain the overall style, color scheme, and value
• Container styles may vary based on availability
• Actual arrangements may differ slightly from photos
• Flower sizes and bloom stages vary naturally

7. Care Instructions and Liability

Fresh flowers are perishable products. We provide care instructions with every order. Our liability is limited as follows:

• We guarantee freshness at the time of delivery
• Longevity depends on proper care and environmental conditions
• We are not responsible for premature wilting due to improper care
• Environmental factors (heat, cold, direct sunlight) affect flower life
• Maximum liability is limited to the purchase price of the order

8. Account Responsibilities

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your password
• All activities that occur under your account
• Notifying us immediately of unauthorized access
• Ensuring your account information is accurate and current
• Complying with these terms when using your account

9. Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, designs, and photographs, is the property of Bloom & Petal and protected by copyright laws.

• You may not reproduce, distribute, or use our content without permission
• Product photos may not be used for commercial purposes
• Our brand name and logo are registered trademarks
• User-submitted content grants us license to use for marketing

10. Prohibited Uses

You may not use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious code
• Engage in fraudulent activities
• Harass or harm others
• Impersonate another person or entity
• Collect user information without consent

11. Limitation of Liability

To the fullest extent permitted by law, Bloom & Petal shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or goodwill
• Service interruptions or technical issues
• Damages exceeding the amount paid for the order
• Acts of nature, delivery delays beyond our control
• Recipient refusal or unavailability

12. Dispute Resolution

Any disputes arising from these terms or our services shall be resolved as follows:

• First attempt resolution through customer service
• Binding arbitration in the State of California if unresolved
• Waiver of class action participation
• Individual claims only
• Arbitration conducted under AAA rules

13. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified terms. We encourage you to review these terms periodically.

14. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the courts located in California.